Possible bed bug problem
Use the request help form. It records the minimum details the operator needs to review your request. The form shows a short thank-you message once it is sent.
The form does not book treatment. We pass your enquiry to a UK pest control company that covers your area, so it can contact you about an inspection or treatment. We cannot promise a visit, a price or a response time.
Before you write
Think about what you need. If you want practical help with bed bugs, our guides may answer your question faster than a message. For example, the what to do first guide lists the safe first steps. However, if you want the operator to review your case, the form is the right route.
Correction or privacy request
We do not publish an email address or phone number. Therefore, use the same form and say roughly when you sent your earlier enquiry. Then say that your message is about a correction, an access request or a deletion request.
Please do not add extra sensitive information. Our privacy notice and our complaints and corrections page explain what happens next.
What we cannot do
We cannot book a treatment, give a quote or visit your home. We also cannot promise a visit, a price or a response time. We can review your enquiry, and we can point you to official sources.
Accessibility problems
If a page is hard to use, tell us through the same route. Name the page and describe what went wrong. Because we read every report, we can fix real barriers. We explain our commitments on the accessibility statement.
Emergency or medical help
This site does not provide emergency or medical support. If you have a worrying reaction to bites, follow the NHS bedbug guidance and use the services it recommends. For anything urgent, contact a doctor, pharmacist or NHS 111 instead of this site.